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Replacement Policy
Replacement Policy (No Refunds)
At Grassymom, we strive to provide our customers with the best shopping experience. We understand that sometimes a product may not meet your expectations. To ensure customer satisfaction, we have designed an Replacement Policy that allows you to replace your purchase for a different product subject to certain conditions.
Eligibility for Replacement :
- Only products that are unused, unworn, and in their original condition will be eligible for replacement .
- The replacement request must be initiated within 15 days from the date of delivery.
Replacement Process :
1. Contact our customer support team by email or phone to initiate the replacement process. Provide your order details and the reason for the exchange.
2. Our customer support team will guide you through the replacement process and provide you with a return address.
3. Package the product securely in its original packaging, including all accessories, tags, and labels.
4. Ship the product back to us using a reliable and trackable shipping method. The shipping costs for the return will be borne by the customer.
5. Once we receive the returned product and verify its condition, we will process the replacement .
Conditions for Replacement :
- The product must be in its original condition, with all accessories, tags, and labels intact.
- We reserve the right to refuse an exchange if the product is damaged, worn, or does not meet our eligibility criteria.
- Products purchased during promotional offers or clearance sales are not eligible for replacement .
- Customized or personalized products cannot be exchanged unless there is a manufacturing defect.
Important Notes:
- Please carefully review the product description and other relevant information before making a purchase to minimize the need for replacement .
- In the event that we are unable to fulfill an exchange request due to stock unavailability, we will offer store credit or provide alternative options.
By shopping with us at Grassymom, you agree to comply with our Exchange Policy. We are committed to addressing any concerns or queries you may have, so please feel free to contact our customer support team for assistance. We appreciate your understanding and cooperation in adhering to our exchange policy.
